Shipping Information

A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible, which you will be able to track from ‘Track Your Order’.

A tracking number will be sent to you by email once your item is shipped out.
To check shipping details, please see the following.

Shipping Fees

Free shipping for orders over $259 in the worldwide.

For orders not exceeding $259, shipping is $12 for the worldwide.

All delivery options and their corresponding fees will be displayed at checkout.

Expected Shipping Time

Expected delivery time= shipping time+ proceed time

When will my order arrive?

We will process your order within 1-2 business days. In case of special circumstances, we will contact you within a week.
The goods will arrive within 5-12 business days after shipment but we cannot guarantee the condition of the package in transit so delays are inevitable.

If you do not receive the goods after 30 days, we will give you a $30 gift card as compensation. After 30 days, the gift card amount will be increased by $1 for each day thereafter until you receive your package. (The date of receipt of the package is subject to the delivery date shown in the logistics.)

The above promised time frame is the expected situation under the influence of non-epidemic situation. In case of an epidemic, processing times and shipping times will depend on the situation. Please understand.

If you want to double-check on your order status, send us a note at: support@opensexdoll.com.

*Please note:

During peak periods (Sale or Public Holiday periods), dispatch may delay due to a high volume of orders received.
We apologize for being unable to redirect or withdraw any orders once items have been dispatched. Please double-check your shipping information before placing an order. The specific address includes your door number, email address, and phone number. Don’t abbreviate in case the carrier can’t find your address quickly.
For failed delivery caused by wrong or inaccurate shipping details from the customer, we won’t be able to give you a refund.

International Customs & Taxes

On occasion, additional customs or import duties cannot be avoided. If you do incur charges, please do not hesitate to contact us at support@opensexdoll.com.

1. Please send us a copy of the customs duties receipt via email.
2. A refund will be processed within 3-5 working days of receiving your receipt.

Shipping Service

All of our orders are shipped via SF international, DHL, UPS, TNT, and FedEx. We’re sorry that we can’t provide specific carrier at the moment.
A tracking number will be sent to you by email once your item is shipped out. If you are unable to find your email from the relative shipping couriers, please check your spam mail or alternatively contact us at support@opensexdoll.com.

Order Tracking

To track your order, please visit: https://opensexdoll.com/track-your-order/

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