Returns & Exchanges

At SenpaiDolls adult products online store, we strive to provide our customers with high-quality products and excellent customer service. However, we understand that sometimes you may need to return an item for a refund. This Refund Policy explains our process for handling returns and refunds.

What is SenpaiDolls return&exchange policy?

If you wish to return an item, please contact our customer service team within 14 days of receiving the item. We will provide you with instructions on how to return the item and issue a Return Merchandise Authorization (RMA) number. You must include the RMA number with the returned item.

Products must be returned unworn, unwashed, in their original condition and with all tags attached.

You are responsible for the shipping cost of the return. We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for lost or damaged returns.

We do not accept packages that are returned directly without contacting us in advance.

Packages without a return tracking number will not be processed for a refund or exchange

All scheduled order refunds are subject to a 30% customization deduction.

If I meet the above conditions, how do I start a return or exchange?

Return

Do I have to pay for return shipping?

Shipping costs for returns are the responsibility of the customer.

If you receive an incorrect, damaged or faulty item, please email us within 14 days with a clear photo of the item so we can verify the problem. Once the problem has been confirmed, we will refund your postage costs. Please follow the instructions provided by our customer service team.

  1. Please contact us with the reason for your return. If you receive an incorrect, damaged or faulty item, please include a clear photo of the item with your letter so that we can verify the issue.
  2. We will provide you with the appropriate return address as soon as we receive your request.
  3. Please provide us with the return tracking number once you sent the package out.
  4. We will refund you as soon as we receive your return.

Exchange

  1. We support 14 days exchange, which means the shipping cost of the exchange is covered by us.
  2. Please let us know your exchange request via email and get a return address.
  3. We will arrange a replacement for you as soon as we receive the item.

Please note:

  1. We only support one free exchange. For the second exchange request, you will be responsible for return shipping costs.
  2. If you paid via PayPal, refunds will arrive within 3-5 business days. If you paid via VISA or other Credit Card, refunds will arrive in 7-15 business days.
  3. The final interpretation of the terms and conditions belongs to SenpaiDolls team.

Products must be returned unworn, unwashed, in their original condition and with all tags attached.

Do I have to pay for return shipping?

Shipping costs for returns are the responsibility of the customer.

If you receive an incorrect, damaged or faulty item, please email us within 14 days with a clear photo of the item so we can verify the problem. Once the problem has been confirmed, we will refund your postage costs. Please follow the instructions provided by our customer service team.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer service team at support@opensexdoll.com.

We reserve the right to update this Returns & Exchanges at any time. Any changes will be posted on our website.

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